Contact Grixx
Do you have a question about an order, a product, or a warranty? First, check the frequently asked questions below. Can't find your answer? Feel free to contact us. We are happy to help you further.
How can we help you?
Quickly find answers to the most frequently asked questions.
Order & Pay
Ordering a product from Grixx is simple and fast. Follow these steps:
Choose Product – Find the desired product and click the ‘Add to Cart’ button.
Checkout – Go to the cart menu and click ‘Checkout’ to complete your order. Delivery & Payment – Choose your preferred delivery option and select a payment method.
Confirmation & Tracking – After payment, you will immediately receive an order confirmation by email. Once your package has been shipped, we will send you a track & trace number to follow your order.
⚠ Note: Ordering by phone is not possible.
At Grixx, you can pay safely and easily with the payment method that suits you best. Choose from the following options during the ordering process:
- iDEAL | Wero – Pay directly through the trusted online banking environment of your own bank.
- Bank Transfer – Manually transfer the amount; once we have received your payment, we will send your order.
- Klarna – Pay Later – Pay later via Klarna. You will receive an invoice by email or in the Klarna app. For questions about a payment via Klarna, you can contact the Klarna customer service through the Klarna app or klarna.nl.
- Mobile Payment Methods – Easily pay with Apple Pay or Google Pay via your smartphone.
- Credit Card – Pay safely and reliably with Visa, Mastercard, or Maestro.
This way, you always pay in the way that suits you best! 😊
You can cancel an order as long as it has not yet been processed by us. Has your order not been handled internally yet? Then you can easily cancel it via your order overview. Once the order has been processed, cancellation is unfortunately no longer possible because it is being prepared for shipment.
If you no longer need the order after it has been shipped, you can refuse the package at the door or return it after receipt. Please follow the steps in our return instructions so that we can process your return quickly.
Shipping
Currently, Grixx only delivers within the Netherlands. Our power banks, cables, headphones, and chargers can be shipped to any address in these countries. Keep an eye on our website for any updates regarding delivery to other countries.
At Grixx, you pay no shipping costs for orders over €20. For orders under €20, we charge only €1.99 for shipping. We do our best to deliver your order in one package. If we have to ship your order in multiple parts and the total amount is over €20, you still won’t pay any extra delivery costs. Order easily online and enjoy our fast and affordable delivery.
Grixx partners with DHL for fast and reliable delivery. You can choose where you want to receive your order:
- At home or another desired address
Are you not home when the delivery person arrives? No worries! DHL will then deliver your package to the neighbors or to a nearby DHL ServicePoint. If your package goes to a ServicePoint, you can pick it up the next day. You will receive an email with a link to the address and opening hours of the relevant ServicePoint, so you know exactly where to go.
Do you place your order on a weekday before 3:00 PM? Then it is usually delivered the next day. If you order on the weekend, you can expect your package no earlier than Tuesday. After your order, you will receive an email with a track & trace number, so you can easily track your package.
Warranty & Returns
All Grixx products come with a two-year factory warranty, starting from the day you purchase them. During this period, you can count on free repair or replacement in case of a defect. Do you have a problem? Let us know, we are happy to help you.
Is your product damaged or no longer working properly? At Grixx, you automatically get a two-year factory warranty on all our products from the date of purchase. Contact our customer service. We will ensure that the product is repaired or replaced so you can get back to it quickly.
Not completely satisfied with your purchase? No worries! At Grixx, you have the right to return your order within 14 days of receipt, without giving any reason. After cancellation, you have another 14 days to send the product back to us. You will receive a full refund of the order amount, including any shipping costs paid.
It can take up to 10 business days for your refund to be processed. The amount will always be refunded via the payment method you used for your order. Haven't received your refund after 10 business days?
Please feel free to contact our customer service at info@grixx.eu or +31 (0)172 63 66 66. We are happy to assist you!
Product information
Grixx powerbanks range from 5,000 mAh to 20,000 mAh, suitable for daily use or longer trips. They offer USB-A and USB-C ports, fast charging technologies such as Fast Charge and Power Delivery, and a compact design that fits perfectly in your bag.
Yes, Grixx powerbanks are safe to bring in your carry-on luggage on the plane. They comply with international safety standards and have features such as protection against overload and short circuits. For peace of mind, check your airline's rules before traveling.
Whether you're attending a festival, traveling, or camping, Grixx has a suitable power bank. For festivals and short day trips, a compact 10,000 mAh power bank is ideal. For longer trips and outdoor activities, you can choose a powerful 20,000 mAh version. With multiple ports and fast charging options, you can easily charge your devices.
Grixx powerbanks work with both Apple and Samsung devices. Whether you use an iPhone, iPad, Samsung Galaxy, or other brand devices, with versatile connection options like USB-A and USB-C, you will always find a suitable powerbank for your devices.
Contact & Reviews
At Grixx, we are transparent and place great value on reliable customer reviews. That’s why we use the Kiyoh review system, which actively invites customers to share their experiences. All reviews, both positive and negative, are displayed to provide an honest picture. Negative reviews are only removed if they do not comply with Kiyoh’s guidelines. This way, you as a customer get a realistic and trustworthy view of our products and service.
How do I file a complaint?
We believe it is important that you are satisfied with our products and service. Do you have a complaint? Please contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint. Are you not satisfied with the handling of your complaint? Then you can submit it to the Disputes Committee for Online Shopping (P.O. Box 90600, 2509 LP The Hague) or the European ODR platform. We strive to resolve your complaint as best as possible!
Is your question not listed?
Didn't find the answer to your question? Fill out the contact form below and we will get back to you as soon as possible. We aim to respond within one business day.