Privacy Policy

Oktober 2, 2025

Through our webshop, privacy-sensitive information, also known as personal data, is processed. Grixx B.V. considers careful handling of personal data very important. Personal data is therefore processed and secured carefully.

In our processing, we comply with the requirements set by privacy legislation. This means, among other things, that we:

• clearly specify our purposes before processing personal data, via this privacy statement;
• limit our collection of personal data to only the personal data necessary for legitimate purposes;
• first explicitly request your consent to process your personal data in cases where your consent is required;
• take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
• respect your right to access, correct, or delete your personal data upon request.

Grixx B.V. is responsible for the data processing. In this privacy statement, we explain which personal data we collect and use and for what purpose in the webshop www.grixx.eu. We recommend reading this carefully.

If you have any questions or want to know exactly what data we keep about you, please contact Grixx B.V.

Your Account
For certain parts of our webshop, you must first register. You then provide information about yourself and choose a username. We create an account that you can log in to with that username and a self-chosen password. For this, we use your name and address, phone number, billing address, and email address. We need this due to the contract we enter into with you. We retain this information until you close the account.

We keep this information so you do not have to fill it in repeatedly and so that we can contact you in connection with the execution of the agreement. You can adjust information via your account whenever you want.

Disclosure to Third Parties
We work with certain companies that may receive the personal data mentioned above from us.

Order Processing
When you place an order with us, we use your personal data to properly handle it. We may provide your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company. For this, we use your name and address, phone number, billing address, email address, and payment details. We need this due to the contract we enter into with you. We retain this information until your order is completed. Certain customer data is retained longer due to statutory fiscal retention obligations.

Disclosure to Third Parties
We work with certain companies that may receive the personal data mentioned above from us.

Posting Reviews on the Website
You can leave a review for us. We use the necessary personal data to publish the review on the website. For this, we use your nickname. We do this based on your consent. We retain this information until the end of the contract.

Contact Form
You can use the contact form to ask questions or make requests. For this, we use your name and address, phone number, and email address. We have a legitimate interest in this. We retain this information until we are sure you are satisfied with our response and for three months afterwards. This allows us to easily access the information for follow-up questions and helps us train our customer service to improve.

Disclosure to Third Parties
We work with certain companies that may receive the personal data mentioned above from us.

Advertisements
Our webshop displays general advertisements. We do not track personal data here, so we do not know whether you like them.

Disclosure to Other Companies or Institutions
Except for the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (for example, if the police request it in connection with a suspected crime).

Statistics
We collect statistics on the use of our webshop. Social media buttons are included in our webshop. The administrators of these services collect your personal data.

Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in repeatedly. We can also use them to see that you visit our site again.

When you visit our webshop for the first time, we display a notification explaining cookies and request your consent for their use.

You can disable cookies via your browser, but some features of our webshop may not work properly.

We have agreements with other companies that place cookies regarding their use. However, we do not have full control over what they do with the cookies themselves. Please also read their privacy statements. (Note: these may change regularly.)

Google Analytics
We use Google Analytics to track how visitors use our webshop. We have a processing agreement with Google. This includes strict agreements on what they are allowed to track. We have not allowed Google to use the Analytics information obtained for other Google services. We let Google anonymize IP addresses.

Google Ads Enhanced Conversions
We use Google Ads Enhanced Conversions. This means that we combine hashed personal data, such as your email address or phone number (if provided by you), with your behaviour on our website to measure conversions more accurately and make advertisements more relevant. This data is shared exclusively with Google, transmitted in encrypted form, and never stored in a readable format. You can withdraw your consent for this processing at any time via our cookie settings.

Security
Securing personal data is very important to us. We ensure that your data is well protected. We continuously adjust security measures and pay close attention to potential issues.

Changes to This Privacy Statement
We reserve the right to make changes to this privacy statement. It is recommended to review this privacy statement regularly to stay informed of changes. We will do our best to announce changes separately as well.

Access, Modification, and Deletion of Your Data
If you have questions or want to know which personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

• to receive an explanation of what personal data we have and how we use it
• to access the specific personal data we have
• to have errors corrected
• to have outdated personal data deleted
• to transfer personal data to another party
• to withdraw consent
• to object to certain uses

Please always clearly indicate who you are, so we are sure not to modify or delete the data of the wrong person.

Filing a Complaint
If you feel that we have not assisted you properly, you have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact Details
Grixx B.V.
Curieweg 15
2408 BZ Alphen aan den Rijn
info@grixx.eu
0172-636666