Contact with Grixx
Have questions or need help? Our team is ready to help you. Please feel free to contact us, we will reply to your message as soon as possible!
Company information
Grixx B.V.
Chamber of Commerce number: 80600441
VAT number: NL861731268B01
Address
Curieweg 15,
2408 BZ, Alphen a/d Rijn
Netherlands
Email address
info@grixx.eu
Phone number
+31 (0) 172 63 66 66
Frequently Asked Questions
Did you know that we already have answers for most questions online! Check out our FAQ section below to see if we've already answered your question.
Ordering & Payment
How do I order a product from Grixx?
Ordering a product from Grixx is easy and quick. Just follow these steps:
🔹 Choose Product – Find the product you want and click the purple “Add to Cart” button .
🔹 Checkout – Go to the cart menu and click “Checkout” to complete your order.
🔹 Delivery & Payment – Choose your preferred delivery option and select a payment method.
🔹 Confirmation & Tracking – After payment, you will immediately receive an order confirmation email. Once your package is shipped, we will send you a track & trace number to track your order.
⚠ Please note: Ordering by phone is not possible.
How can I pay for my order?
At Grixx, you can pay safely and easily with the payment method that suits you best. During the ordering process, choose from the following options:
🔹 iDEAL – Pay directly through the familiar online banking environment of your own bank. This method is fast, safe and free of charge.
🔹 Bank transfer – Transfer the amount manually to our account. Once we receive your payment, we will ship your order as soon as possible.
🔹 Klarna – Pay afterwards – Pay your order later via Klarna. You will receive an invoice by email or in the Klarna app once your order has been shipped. The cost for this service is €1.00. For questions about paying via Klarna, please contact Klarna customer service via the Klarna app or klarna.nl.
That way you always pay the way that suits you best! 😊
How can I cancel my order?
Because we process your order as quickly as possible, unfortunately it is not possible to cancel or change it between the time of ordering and delivery. Do you still not want to receive your order? Then you can refuse the package at the door or return it after receipt. Please follow the steps in our return instructions, so that we can process the return smoothly for you.
Shipping
In which countries does Grixx deliver?
Currently, Grixx delivers exclusively within the Netherlands. Our powerbanks, cables, headphones and chargers can be shipped to any address in the Netherlands. Keep an eye on our website for any updates on delivery to other countries.
What are the shipping costs at Grixx?
At Grixx, you pay no shipping costs for orders over €20. For orders under €20, we charge only €1.99 shipping costs. We do our best to deliver your order in one package. Do we have to ship your order in several parts and is the total amount above €20,-? Then you will still pay no extra delivery costs. Simply order online and take advantage of our fast and economical delivery.
With which delivery service does Grixx deliver?
Grixx works with DHL for fast and reliable delivery. You can choose where you want to receive your order:
- At home or at another desired address
- At a DHL Service Point near you
What happens to my package if I am not home?
Not at home when the delivery guy comes by? No worries! DHL will deliver your package to your neighbors or to a DHL ServicePoint nearby. If your package goes to a ServicePoint, you can pick it up the next day. You will receive an email with a link to the address and opening hours of the relevant ServicePoint so you know exactly where to go.
When will I receive my order?
Do you place your order on a business day before 3 p.m.? Then it will usually be delivered the next day. Order during the weekend? Then you can expect your package on Tuesday at the earliest. After your order, you will receive an email with a track & trace number so you can easily track your package.
Warranty & Returns
How long is the warranty on my Grixx product?
All Grixx products have a two-year manufacturer’s warranty from the day you buy them. Within this period, you can count on free repair or replacement in case of a defect. Do you have a problem? Let us know, we will be happy to help you.
What should I do if my product is broken?
Is your product damaged or no longer working properly? At Grixx, you get a standard two-year manufacturer’s warranty on all our products from the date of purchase. Please contact our customer service. Then we will make sure that the product is repaired or exchanged, so you can get back on your feet quickly.
What are the return conditions?
Not completely satisfied with your purchase? No worries! At Grixx, you have the right to return your order up to 14 days after receipt, without giving a reason. After cancellation, you have another 14 days to return the product to us. You will receive a full refund of the order amount, including any shipping costs paid.
What should I do if I haven't received my refund yet?
It may take up to 10 business days for your refund to be processed. The amount will always be refunded via the payment method you used for your order. Haven’t received your refund after 10 business days? Please feel free to contact our customer service at info@grixx.eu or +31 (0)172 63 66 66. We are happy to help you!
Product Information
What types of powerbanks does Grixx offer?
Grixx powerbanks range from 5,000 mAh to 20,000 mAh, suitable for everyday use or longer trips. They offer USB-A and USB-C ports, fast-charging technology such as Fast Charge and Power Delivery, and a compact design that fits perfectly in your bag.
Can I take a Grixx powerbank on an airplane?
Yes, Grixx powerbanks are safe to carry in your carry-on luggage on the plane. They meet international safety standards and have features such as overload and short-circuit protection. To be sure, check your airline’s rules so you can travel without worry.
Which Grixx powerbank is suitable for festivals, travel, camping and other outdoor activities?
Whether you are attending a festival, traveling or camping, Grixx has a suitable powerbank. For festivals and short day trips, a compact 10,000 mAh powerbank is suitable. For longer trips and outdoor activities, you can opt for a powerful 20,000 mAh variant. With multiple ports and fast charging options, you’ll charge your devices effortlessly.
Are Grixx powerbanks compatible with Apple and Samsung devices?
Grixx powerbanks work with both Apple and Samsung devices. Whether you use an iPhone, iPad, Samsung Galaxy or other brand of devices, with versatile connectivity options such as USB-A and USB-C, you will always find a suitable power bank for your devices.
Customer Service & Reviews
How does Grixx handle reviews?
At Grixx, we’re transparent and highly value reliable customer reviews.
That’s why we use Kiyoh’s independent review system, which actively encourages customers to share their experiences. All reviews—both positive and negative—are displayed to provide a fair and honest picture. Negative reviews are only removed if they don’t comply with Kiyoh’s guidelines. This gives you, as a customer, a realistic and reliable impression of our products and services.
The reviews are collected and managed by this third party. More information about the review policy can be found on the Kiyoh website.
How do I file a complaint?
We value your satisfaction with our products and service.
Do you have a complaint? Please contact us using the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.
Are you dissatisfied with how your complaint was handled? You can submit it to the Thuiswinkel Disputes Committee (P.O. Box 90600, 2509 LP The Hague). We’ll do our best to resolve your complaint as best as we can!
Contact form
Is the answer to your question not above in the frequently asked questions? Then ask your question using this contact form.