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FAQ

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Contact Support

Send us a email if the answer is not already in our FAQ section.

Call us

Feel free to call us with any questions related to our products.

FAQ

Check our FAQ section to see if we already answered your question.

Delivery

In which countries do you deliver?

At this time, Grixx accepts orders with a delivery address in The Netherlands only.

How much shipping costs do I have to pay?

For shipments to the Netherlands, we deliver free of charge on orders over 20,-. If you order something under 20,- the shipping costs are € 1.99. We always try to deliver an order that consists of several items in one package. If it concerns an order above € 20,- but we have to split it into two or more deliveries, this will not affect the delivery costs.

Which delivery service do you use?

For delivery we use the services of DHL. You can indicate yourself where you want your order delivered:

  • At home or at another address
  • At a DHL ServicePoint
How do I still receive my package if I am not at home?

If the delivery person does not find you at home, the package will be delivered to the neighbors or to a DHL ServicePoint. You can pick up the package the next day in the latter case. You will then receive an email with a link to the address and opening hours of the DHL ServicePoint.

When can I receive my order?

Orders placed on a working day before 15:00 will be delivered the following day. If you order during the weekend, it will be delivered on Tuesday at the earliest. With every order you will also receive an email with a track and trace number. This way you can always keep an eye on the shipment.

Ordering

How do I order a product?

Follow the steps below to order a product:

  1. If you have found a product you would like to order, place the product in your digital shopping cart via the purple button ‘add to cart’
  2. In the shopping cart menu, you can complete the order via the Checkout button
  3. We use DHL to ship the products to you.
  4. Select the desired delivery options.
  5. Select the payment method and pay for your order.
  6. You will receive an order confirmation from us by e-mail. When your order has been shipped, you will receive a Track & Trace number by e-mail.

It is not possible to order the products by phone.

How do I cancel my order?

To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is unfortunately not possible to cancel or change your order between the time of ordering and delivery. You can refuse your package at the door or return it after receipt. Follow the return instructions for returning products.

Returns

My product is broken

All our products have a warranty period of two years from the date of purchase. This concerns a manufacturer’s warranty. If a product becomes defective within this period, we will repair or exchange the product.

What are the return conditions? (right of withdrawal)

Not completely satisfied with your purchase? No problem. You have the right to return your order up to 14 days after receipt without giving any reason. After cancellation you have 14 days to return the product to us. You will be credited the full order amount including any paid shipping costs.

More details

I have not yet received my refund

It can take up to 10 business days to receive your refund. You will always receive the refund via the original payment method. If you have not received a refund after 10 working days, please contact customer service.

Payment

How can I pay for my order?

During the ordering process you can select your preferred payment method. You have the choice between two options:

1.Via iDeal

With iDeal you can safely and easily pay for your order with us without additional costs. For this you use the trusted internet payment environment of your own bank.

  1. Bank transfer

You can also choose to transfer the amount of your order to our account first. Once we have received your payment, we will send the goods to you as soon as possible.

Complaints procedure

To file a complaint
If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receipt of your complaint. If you don’t agree with the solution or we can’t work it out together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Email us

Fill in our contact form