Ordering process at Grixx
Ordering, Payment & Delivery
How do you place an order with Grixx?
Ordering from Grixx is easy and fast through our website. Follow these steps to place your order:
- Find the product you want to order and add it to your digital shopping cart using the purple “Add to Cart” button.
- Go to the shopping cart menu and click “Checkout” to complete your order.
- Choose the desired delivery options.
- Select your payment method and complete payment.
- You will receive an order confirmation by e-mail.
- Once your order is shipped, you will receive a Track & Trace number by email.
Note: It is not possible to place an order by phone.
Because we process orders automatically immediately, we cannot cancel or change them after they are placed. Do you still want to abandon your order? Then you can refuse the package at the door or return it after receipt. Please follow the return instructions to do so.
Payment methods
While ordering, you can choose from the following payment methods:
iDeal
With iDeal you pay safely and easily through the familiar online payment environment of your own bank. There are no extra costs involved.
Bank Transfer
You can also manually transfer the amount of your order to our account. Once we receive the payment, we will ship your order. Our bank details:
Grixx B.V.
IBAN: NL93 ABNA 0889 0531 62
Klarna – Pay later
With Klarna, you pay for your order only after you have received it and decided to keep it. So you never pay for what you return. For Klarna, we charge a surcharge of €1 per order. This fee is shown on your invoice and during the ordering process.
Delivery
Which carrier will deliver my package?
We deliver your order with DHL. You can choose where you want your order delivered:
At home or at another address
At a DHL Service Point
Are you not at home at the time of delivery? Then your package will be delivered to a neighbor or to a DHL ServicePoint. In the latter case, you will receive an email with the address and opening hours of the ServicePoint.
Shipping costs
Free shipping on orders over €20.
For orders under €20, we charge €1.99 shipping.
If your order over €20 consists of multiple deliveries, shipping costs remain free.
We strive to deliver all orders placed before 3 p.m. on weekdays the next day.
How do you place an order with Grixx?
Ordering from Grixx is easy and fast through our website. Follow these steps to place your order:
Find the product you want to order and add it to your digital shopping cart using the purple “Add to Cart” button.
Go to the shopping cart menu and click “Checkout” to complete your order.
Choose the desired delivery options.
Select your payment method and complete payment.
You will receive an order confirmation by e-mail.
Once your order is shipped, you will receive a Track & Trace number by email.
Note: It is not possible to place an order by phone.
Because we process orders automatically immediately, we cannot cancel or change them after they are placed. Do you still want to abandon your order? Then you can refuse the package at the door or return it after receipt. Please follow the return instructions to do so.
Payment methods
While ordering, you can choose from the following payment methods:
iDeal
With iDeal you pay safely and easily through the familiar online payment environment of your own bank. There are no extra costs involved.
Bank Transfer
You can also manually transfer the amount of your order to our account. Once we receive the payment, we will ship your order. Our bank details:
Grixx B.V.
IBAN: NL93 ABNA 0889 0531 62
Klarna – Pay later
With Klarna, you pay for your order only after you have received it and decided to keep it. So you never pay for what you return. For Klarna, we charge a surcharge of €1 per order. This fee is shown on your invoice and during the ordering process.
Delivery
Which carrier will deliver my package?
We deliver your order with DHL. You can choose where you want your order delivered:
At home or at another address
At a DHL Service Point
Are you not at home at the time of delivery? Then your package will be delivered to a neighbor or to a DHL ServicePoint. In the latter case, you will receive an email with the address and opening hours of the ServicePoint.
Shipping costs
Free shipping on orders over €20.
For orders under €20, we charge €1.99 shipping.
If your order over €20 consists of multiple deliveries, shipping costs remain free.
We strive to deliver all orders placed before 3 p.m. on weekdays the next day.
