Contact Grixx

Did you know that for most questions we already have an answer published online! Check our FAQ section to see if we already answered your question.

FAQ Grixx

In which countries do you deliver?

At this time, Grixx accepts orders with a delivery address in The Netherlands only.

How much shipping costs do I have to pay?

For shipments to the Netherlands, we deliver free of charge on orders over 20,-. If you order something under 20,- the shipping costs are € 1.99. We always try to deliver an order that consists of several items in one package. If it concerns an order above € 20,- but we have to split it into two or more deliveries, this will not affect the delivery costs.

Which delivery service do you use?

For delivery we use the services of DHL. You can indicate yourself where you want your order delivered:

  • At home or at another address
  • At a DHL ServicePoint

How do I still receive my package if I am not at home?

If the delivery person does not find you at home, the package will be delivered to the neighbors or to a DHL ServicePoint. You can pick up the package the next day in the latter case. You will then receive an email with a link to the address and opening hours of the DHL ServicePoint.

When can I receive my order?

Orders placed on a working day before 15:00 will be delivered the following day. If you order during the weekend, it will be delivered on Tuesday at the earliest. With every order you will also receive an email with a track and trace number. This way you can always keep an eye on the shipment.

How do I order a product?

Follow the steps below to order a product:

If you have found a product you would like to order, place the product in your digital shopping cart via the purple button ‘add to cart’
In the shopping cart menu, you can complete the order via the Checkout button
We use DHL to ship the products to you.
Select the desired delivery options.
Select the payment method and pay for your order.
You will receive an order confirmation from us by e-mail. When your order has been shipped, you will receive a Track & Trace number by e-mail.
It is not possible to order the products by phone.

How do I cancel my order?

To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is unfortunately not possible to cancel or change your order between the time of ordering and delivery. You can refuse your package at the door or return it after receipt. Follow the return instructions for returning products.

My product is broken

All our products have a warranty period of two years from the date of purchase. This concerns a manufacturer’s warranty. If a product becomes defective within this period, we will repair or exchange the product.

What are the return conditions? (right of withdrawal)

Not completely satisfied with your purchase? No problem. You have the right to return your order up to 14 days after receipt without giving any reason. After cancellation you have 14 days to return the product to us. ou will be credited the full order amount including any paid shipping costs.

I have not yet received my refund

It can take up to 10 business days to receive your refund. You will always receive the refund via the original payment method. If you have not received a refund after 10 working days, please contact customer service.

How can I pay for my order?

uring the ordering process you can select your preferred payment method. You have the choice between three options:

  1. Via iDeal:

With iDeal you can safely and easily pay for your order with us without additional costs. For this you use the trusted internet payment environment of your own bank.

  1. Bank transfer:

You can also choose to transfer the amount of your order to our account first. Once we have received your payment, we will send the goods to you as soon as possible.

  1. Klarna:

You can also choose to pay for your order afterwards via Klarna (costs are €1.00).

If you select this payment option, you will receive a separate invoice from Klarna. Klarna will send you the invoice as soon as we have sent the order. This is usually about 2 days after you have received an email confirmation of your purchase. You will receive this invoice via email or in the Klarna app, if you have downloaded it. You pay the invoice to Klarna via iDEAL or direct debit by logging in to the Klarna app or via klarna.nl.

If you have any questions about your payment through Klarna, please contact Klarna customer service.

How do we handle reviews?

We value the reliability of reviews greatly. Real reviews and stories written by customers who have actually purchased a product or service. We use the review system of Kiyoh: Customers tell for this purpose. This review system actively invites customers to leave a review.

Every company deals with positive and negative reviews. If the overall score is high, the number of negative reviews will be lower, but there will always be areas for improvement. Especially when a considerable number of reviews have been left. To provide the most realistic picture, we cannot remove negative reviews unless they do not meet the guidelines of Customers tell.

Learn more about this review system: https://klantenvertellen.nl/hoe-werkt-het/

To file a complaint

If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 14 days after receiving your complaint. “Are you not satisfied with the handling of your complaint? In that case, you can submit it to the Disputes Committee Thuiswinkel, Postbus 90600, 2509 LP, The Hague, Netherlands (www.sgc.nl). You can also submit your complaint to the Disputes Committee through the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Address information Grixx

Grixx B.V.
Curieweg 15
2408 BZ Alphen a/d Rijn
The Netherlands

Contact Grixx

Email: info@grixx.eu
Phone: +31 (0) 172 63 66 66

Email Grixx

Fill out our contact form.

Please enable JavaScript in your browser to complete this form.
Name

Subscribe to our newsletter

Stay informed about new products, upcoming promotions, and occasionally receive great discount codes.

Bedankt voor je inschrijving!